Gamestop Policy

This Sunday I had an interesting thing happen to me when I went to my local Gamestop. I purchased an NEW umd movie for my Sony PSP. The clerk then took the empty display box and brought out an envelope with the disc inside. I told the clerk, "hey, I wanted a new copy of the disc." The clerk then responded that the disc was new, but that they remove all of the discs from the packages to deter thefts. What's interesting is that I was at another location the day before and they had their umd movies in the box at the display area. I wonder what the corporate policy is on this whole matter? This may not seem important to some, but this "policy" affects the average consumer when it comes to the return policy. When I worked retail, we were told that it was California state law that we could not except returns of media if the package had been opened. The thinking behind this law is that you could buy a dvd or cd, take it home, and burn it to your computer and return it for a full refund. The problem with the gamestop "policy" is that if you tried to return the disc before you have even viewed it, by law you could not return it. Over the next few days I will research this further and bring you fellow nerds the actual policy from Gamestop and the link to the law. Until then be sure to recharge your dilithium crystals, and set phasers to stun!